Guide

The Heat Network (Metering and Billing) Regulations 2014

The Heat Network (Metering and Billing) Regulations 2014 are part of the UK Government’s response to the EU Energy Efficiency Directive. The regulations aim to improve the quality of service being provided by heat suppliers, and their accountability to their customers in terms of billing and metering and require:

  • Heat suppliers to provide information about their communal heating/cooling networks by 31st December 2015
  • Heat suppliers to install meters to measure the supply of heat/cooling to individual occupiers of the buildings where technically and financially feasible
  • Heat suppliers to bill customers based on actual supply where possible
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